- IS SHOPPING SECURE?
- Do you charge sales tax?
- How do I apply a coupon or gift certificate code?
- I had a problem at checkout. How do I know my order was received by you?
- What do you do if items I order are out of stock?
- Who is GlowAuthority.com?
- What if i want to order - By Fax Or Phone?
- What forms of payment do you accept?
- How can i find my gift certificate balance?
- What if I have other questions?
- Can i go and pick it up at your office?
- IS SHOPPING SECURE?
This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please see http://www.thawte.com/home.html.
Our entire transaction checkout process is completely private and secure. When you place your order with us, ALL your information is 128-bit encrypted before it even leaves your computer, then is sent to a secure server where your order is processed. When you start filling out your personal information, you are taken to a secure server. When you are on a secure connection, you will notice that the URL (web address) will start with "https://" instead of "http://". The extra "s" stands for "secure".
In addition, we have partnered with Website Payments Pro PayPal, a leading payment gateway since 1998, to offer safe and secure credit card transactions for our customers. The Website Payments Pro PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, industry leading encryption hardware and software methods and security protocols to protect customer information, and compliance with the Payment Card Industry (PCI) Data Security Standard. GlowAuthority.com is registered with the Website Payments Pro PayPal Verified Merchant Seal program for your protection.
Some people are still worried about giving their credit card or banking information online. If you are still uncomfortable with providing such details online, you can always select the option at checkout to call us with your payment details instead, or to mail in a money order.
If this is your first time shopping with us and you are concerned about providing your information to an unfamiliar business, we want to reassure you through our participation in the following third-party, independent services:
-Our Paypal Verified status means that Paypal has proof of our identity in conjunction with their own authentication methods.
glowauthority.com is a wholly owned subsidiary of Glow Products Canada.
Back to top
- Do you charge sales tax?
We are required to charge Sales Tax of 5% on orders shipped to Canadian addresses and 7.5% in Quebec.
Back to top
- How do I apply a coupon or gift certificate code?
At the checkout prosses you will be asked to enter your promotional or gift certificate codes. Please follow the specific instructions you were given with your offer to ensure your discount is properly applied.
I would like to send an order as a gift and I don't want the prices shown on the receipt enclosed with the order. What should I do?
All orders are shipped out only with a packing slip that identifies the contents, with no pricing information. We e-mail you an order processing confirmation which acts as your receipt for your purchase.
Back to top
- I had a problem at checkout. How do I know my order was received by you?
All orders will be sent an e-mail confirmation that the order has been received by our system. If you do not get an e-mail confirmation within 48 hours after placing the order, please contact our customer service department for assistance(1-866-542-4569)in verifying that your order was received. If you have copied down your order number at checkout, it will expedite our ability to assist you quickly.
Back to top
- What do you do if items I order are out of stock?
We do our best to maintain adequate stock on all items we carry, but occasionally the demand for an item may be greater than anticipated or the manufacturer may be delayed in shipping their products to us. If items from your order are out of stock and not expected in within a 5 days, we will ship out the balance of your order to you immediately. Backordered items are given top priority and will be processed as soon as the items are back in stock. You will not be charged any additional shipping fees for multiple shipments caused by backorders. We will e-mail you to inform you of any backorders, and you will always have the option to cancel the backordered items or continue to wait for them to be available.
Back to top
- Who is GlowAuthority.com?
GlowAuthority.com is a privately owned Canadian company located in the Province of Quebec and is wholly owned subsidiary of Glow Products Canada.
Back to top
- What if i want to order - By Fax Or Phone?
To place your order by phone or Fax, please call toll free 1-866-542-4569 Fax 1-866-876-7761, Between 10:30 am and 7:00 pm Eastern Standard Time and on Saturdays from 11:30 am to 3:30 Eastern Standard Time.Please download our order form.
Back to top
- What forms of payment do you accept?
GlowAuthority.com accepts Visa and Mastercard and PayPal for all purchases. We also accept mail-in money orders drawn in CAD. funds from U.S. and CAD only. If you have selected money order as your payment option, please click on the link at the bottom of this page.
Back to top
- How can i find my gift certificate balance?
Fill in the info below at the bottom of this page.
Back to top
- What if I have other questions?
If you have other order-related questions not answered here, please contact us at 1-866-542-4569 and an order consultant will provide you with a personalized response promptly.
Back to top
- Can i go and pick it up at your office?
Yes, but all orders must be made over the Internet or phone and then picked up. All orders must be paid ahead of time via Visa or MasterCard or PayPal.
Back to top
Validate your gift certificate's here
Download our fax/mail order form
|
|
